Privacy Policy

Effective Date: 12/03/2020

We are committed to the protection of your privacy and personal information while you use the Naturofam website. This Privacy Policy outlines the protection of your privacy and personal information while you use the Naturofam website, which is located at www.naturofam.com.au, and owned and operated by Stephanie Tait. It explains what information we collect, how we use it, and your related rights.

By continuing to use the Naturofam website, you acknowledge that you have had the chance to view this Privacy Policy, and that you accept and agree to it. This means you also consent to the use of your personal information as described in this Privacy Policy. If you do not understand or agree to this Privacy Policy, please do not use the Naturofam website.

This Privacy Policy only applies to the Naturofam website. It does not apply to any linked external websites or applications.

WHAT PERSONAL INFORMATION IS COLLECTED, HOW IT IS COLLECTED AND HOW IT IS USED

When you use the Naturofam website, your personal information may be collected through automatic tracking systems. We may collect information that you volunteer to us (such as your email address that you provide during email marketing subscription, or other information provided at other times while using the Naturofam website).

Visitor Data

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a depersonalised form.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with our website analytics provider, Squarespace, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or application. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address.

Online Booking System

Our online booking system is powered by a third party service provider, Halaxy. Use of the online booking system on this website requires Halaxy to receive your personal information such as name, sex, email address and phone number. This information is stored securely by Halaxy according to their Privacy Policy.

STORAGE OF YOUR PERSONAL INFORMATION

Please note that no systems involving the transmission of information via the internet, or the electronic storage of data and personal information on the internet, are completely secure.

We take the protection and storage of your personal information very seriously and take all reasonable steps to protect your personal information, but cannot be held responsible or liable for any unauthorised access, destruction or disclosure.

THIRD PARTIES

We use third party service providers for the following services in relation to the Naturofam website:

  • Website hosting

  • Website analytics

  • Online booking system

  • Email marketing

We may provide some of your personal information to third party service providers who provide the above services, including Squarespace, Mailchimp and Halaxy.

We may use third party service providers to assist with the storage of personal information (e.g. electronic/cloud storage).

We use a third party service provider to host the Naturofam website and for the purpose of analysing data and tracking usage.

We may provide your personal information to a third party (or parties) in order to protect our rights, safety and property (and those of third parties and our website visitors) or as otherwise required by law.

We will not knowingly share your personal information with any third parties who have not been described in this Privacy Policy.

INFORMATION YOU RELEASE

You acknowledge and agree that if you publish or submit personal information in publicly accessible sections of the Naturofam website (such as comments on blog posts), you are solely responsible for the release of that information and we are not liable or responsible for the release of that information.

EMAIL MARKETING

If you submit your email address in the subscription box at the bottom of the page, or in any other subscription box in relation to the Naturofam website, we may send you marketing emails. You can unsubscribe from these at any time by clicking the ‘Unsubscribe’ link at the bottom of the email. We share your contact information with our email marketing provider, Mailchimp, so they can send these emails on our behalf.

If you book a consultation using our online booking system or any other method, you may receive emails from our practice management software provider, Halaxy. Please note that these emails will likely include important consultation information.

ACCESSING, CORRECTING AND UPDATING YOUR PERSONAL INFORMATION

You have the right to request access to any of your personal information that we are holding.

You have the right to request that any of your personal information we are holding be corrected or updated.

CHANGES TO THIS POLICY

We may make changes to this Privacy Policy at any time at our sole discretion.

Your continued use of the website after the date that the changes take effect confirms that you acknowledge, accept and agree to those changes.

COMPLAINTS

If you have a complaint in relation to our handling of your personal information, please contact us using the details at the end of this Privacy Policy.

CONTACT DETAILS

You can contact us about our Privacy Policy, to update your personal information or to make a complaint in relation to the handling of your personal information at:

steph@naturofam.com.au